Concierge Associate - Fairmont Agra
Core
Provide exceptional guest services, personalized assistance, and local recommendations to hotel guests to ensure comfort and satisfaction.
Role type
Guest services associate (concierge)
Builds
Guest experiences, event coordination, and local travel arrangements
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest service management, local knowledge, reservation coordination, conflict resolution, multilingual support, event planning, vendor coordination
Preferred skills
Hospitality certification, additional languages (Hindi, French, Spanish, Mandarin), hotel management systems proficiency
Responsibilities
Make restaurant reservations, arrange transportation, handle special guest requests, manage concierge desk operations, coordinate with departments and vendors, assist with event planning, maintain guest records
Seniority
Entry-level to Mid-level, hands-on IC