Chargé.e expérience client
Core
Managing VIP guest experiences, room amenities, and coordination between hotel departments to ensure high-quality service delivery.
Role type
Guest Experience Coordinator (Hospitality)
Builds
Personalized guest attention packages, seamless room readiness, and consistent service quality
Domain
Luxury hospitality / Hotel operations
Deliverable
client delivery
Required skills
VIP guest management, room inventory control, cross-departmental coordination, quality assurance, stock replenishment, multilingual communication
Preferred skills
Attention to detail, organizational skills, discretion, adaptability, proactive problem solving
Technologies
None stated
Responsibilities
Prepare and install VIP room amenities, monitor room readiness and handle guest requests, coordinate with Housekeeping and Reception teams, verify room quality before departure, manage amenity and fruit basket stock levels
Seniority
Individual Contributor, operational level