Director, Strategic Programs & Business Operations
Core
Drive HRSD's critical cross-functional strategic initiatives and operate as an AI-native program manager to design, govern, and execute high-impact programs.
Role type
Director, Strategic Programs & Business Operations (Senior IC)
Builds
Large-scale strategic initiatives, operating cadences, and AI-driven solutions for ServiceNow's HRSD division.
Domain
Enterprise Software / SaaS / Strategy & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Strategic program ownership, cross-functional orchestration, AI-native program management, governance framework design, change management, financial acumen, data-driven decision making, executive communication, risk management, process scalability
Preferred skills
Startup/growth company experience, budget management, business intelligence tools, MBA, operating model design, enterprise software/SaaS expertise
Technologies
AI tools, AI agents, data analysis tools, business intelligence platforms
Responsibilities
Translate business objectives into execution strategy, establish business rhythm and operating cadences, lead executive-level meetings, develop scalable processes and training, serve as strategic thought partner to GM, identify and resolve cross-functional dependencies
Seniority
Director, hands-on IC with full strategic authority
