Spa Operations Supervisor
Core
Cross-functional leadership role providing on-the-floor support across Concierge, Food & Beverage, Attendant, and Sauna Master operations to ensure exceptional guest experiences.
Role type
Operations Supervisor (Hospitality)
Builds
Guest experiences and operational efficiency across a resort facility
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Operational leadership, multi-department coordination, guest relations, training and coaching, SOP adherence, problem-solving, physical stamina (lifting 30+ lbs, standing/walking)
Preferred skills
Spa experience, housekeeping or cleaning experience, previous leadership experience
Responsibilities
Provide operational support across multiple teams, respond to peak periods and staffing gaps, train and develop colleagues, uphold service standards, engage with and resolve guest concerns, support opening/closing procedures, identify efficiency improvements
Seniority
Individual Contributor, supervisory level
