Guest Service Agent
Core
Provide warm, friendly reception and seamless check-in/check-out experiences for hotel guests, acting as the primary point of contact for inquiries and issue resolution.
Role type
Guest Service Agent (Front Desk)
Builds
Guest arrival/departure workflows and on-site support services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, conflict resolution, multi-channel communication, local knowledge
Preferred skills
Proactive problem solving, positive energy, weekend/holiday availability
Responsibilities
Greet guests and manage check-in/check-out processes, handle guest inquiries and special requests via phone/email/in-person, resolve guest issues promptly, provide personalized local recommendations
Seniority
Entry-level / Individual Contributor
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