Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and providing local recommendations to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow for hotel stays
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/check-out management, reservation processing, conflict resolution, local knowledge, multi-channel communication
Preferred skills
Proactive service mindset, weekend/holiday availability, professional presentation
Technologies
Property Management Systems (PMS)
Responsibilities
Greet guests and manage arrival/departure processes, process reservations and special requests, resolve guest issues promptly, provide personalized local recommendations
Seniority
Entry-level / Part-time
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