Incident Coordinator
Core
Enforce ITIL-based incident management processes, coordinate major incident reviews, and ensure timely communication and restoration efforts within a healthcare IT environment.
Role type
Incident Coordinator (IT Operations)
Builds
Incident management processes and communication workflows for hospital IT services
Domain
Healthcare / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident Management, Problem Management, Change Management, ITIL v3 Foundations, ServiceNow, SLA management, stakeholder communication, report generation, process improvement
Preferred skills
Intermediate ITIL certification (PPO/RCV or ST/SO), managed service vendor experience, healthcare environment experience
Technologies
ServiceNow, Windows 11, Microsoft Office, Outlook
Responsibilities
Schedule and document Major Incident Review Meetings, facilitate technical calls for incident restoration, create and distribute incident communications within SLAs, review incidents for priority/categorization accuracy, run incident metrics/KPIs reports, suggest process improvements, maintain Emergency Fan Out, update knowledge articles
Seniority
Mid-level, hands-on IC
