Standardiste & Guest experience H/F - Abbaye des Vaux de Cernay
Core
Front office standard and guest experience specialist ensuring personalized service, reservations, and client relationship management for a luxury hotel.
Role type
Front office standard & guest relations specialist
Builds
Guest experiences, reservations, and client loyalty programs
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest relationship management, reservation handling, multi-department coordination, inventory management, data entry, phone etiquette, online chat support, sales promotion
Preferred skills
Knowledge of luxury hospitality (4-5 stars), commercial spirit, team player, self-discipline
Technologies
Hotel management systems, online chat applications
Responsibilities
Manage guest inquiries and reservations, maintain client profiles, coordinate with hotel departments, handle lost & found, monitor inventory, support online guest communication, promote hotel services
Seniority
Junior to Mid-level, hands-on IC