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Customer Service Representative (02804) - 2504 N Water St

Decatur, IL, us💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Handle customer inquiries via phone, email, and in person; process orders; resolve complaints; and maintain customer databases.

Role type

Customer Service Representative

Builds

Customer support interactions and order fulfillment

Domain

General retail / service operations

Deliverable

client delivery

Required skills

Verbal and written communication, problem-solving, data entry, basic computer operations, multitasking, basic math, interpersonal skills

Responsibilities

Respond to customer inquiries via phone, email, and in person; Process customer orders; Handle customer complaints; Enter and update customer information in database systems; Identify and escalate complex issues to appropriate departments

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