Assistant Front Office Manager
Core
Supporting the overall management and daily operations of the Front Office Department to ensure exceptional guest experiences and maintain luxury service standards.
Role type
Assistant Front Office Manager
Builds
Guest service experiences and operational efficiency for luxury hotel guests
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Front Office operations, guest service recovery, team coaching, scheduling, revenue management coordination, VIP handling, conflict resolution, operational reporting, safety compliance
Preferred skills
Supervisory experience, luxury hotel environment experience, hospitality degree, PMS and guest feedback system proficiency
Technologies
Nuvola, Revinate, ReviewPro, TripAdvisor, PMS, Microsoft Office
Responsibilities
Assist Front Office Manager with daily operations, serve as primary point of contact for guests, monitor staffing and scheduling, handle guest complaints and service recovery, coach and evaluate Front Office colleagues, maintain room status and occupancy records, ensure compliance with brand and safety standards
Seniority
Mid-level, hands-on IC with supervisory duties