Senior Associate - Accounts Receivable - Collections
Core
Expediting collection of accounts receivable to enhance company cash flow by contacting small to large-dollar repetitive customers.
Role type
Senior Associate, Accounts Receivable Collections
Builds
Cash flow recovery for assigned customer accounts
Domain
Financial Services / Accounts Receivable
Deliverable
client delivery
Required skills
Collection skills, negotiation skills, multitasking, organizational skills, customer service orientation, English proficiency, Excel proficiency, Microsoft 365 proficiency
Preferred skills
Experience in customer-centric environments, experience in finance, experience in collections
Responsibilities
Contact customers via telephone and email to solicit payment for delinquent accounts, manage inbound and outbound calls to recover assigned accounts, coordinate collection efforts with internal sales and customer care teams, identify and monitor customer disputes, advise customers on alternative payment plans, refer discrepancies to higher-level personnel, achieve agreed KPIs
Seniority
Mid-level, hands-on IC