Patient Relations Liaison, Part-Time, Days (Thursday, Friday & Saturday)
Core
Patient advocate ensuring patients and families communicate needs to Northwestern Memorial Hospital and Northwestern Medicine Group, facilitating prompt investigation of grievances per regulatory standards.
Role type
Patient Relations Liaison
Builds
Patient feedback loops and grievance resolution processes
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
conflict resolution, de-escalation, regulatory compliance, documentation, cross-functional collaboration, policy recommendation, patient rights education
Preferred skills
nursing background, psychology background, healthcare administration background, knowledge of Northwestern Medicine organizational structure
Responsibilities
Collect, review, and document patient feedback; investigate and resolve grievances and potential claims; communicate with patients and leadership throughout investigations; collaborate with Risk Management, Claims, and Billing; recommend policy changes; educate patients and staff on patient rights.
Seniority
Individual Contributor, mid-level specialist