Hôte SAV F/H/X
Core
Handle post-purchase customer inquiries, provide product feature advice, perform preliminary fault diagnostics, and manage end-to-end dispute resolution to ensure customer satisfaction.
Role type
Customer Support Specialist (After-Sales)
Builds
Customer support interactions and dispute resolution processes for home furnishing products
Domain
Retail / Home Furnishing
Deliverable
client delivery
Required skills
Troubleshooting, conflict resolution, customer service, product knowledge
Preferred skills
Experience in after-sales service within the retail distribution sector
Responsibilities
Answering customer questions about product features, performing preliminary fault diagnostics, managing end-to-end dispute resolution, guiding customers to the appropriate service channel
Seniority
Entry-level to Mid-level
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