Guest Relations Intern H/F/X
Core
Ensures product standards and quality at Sofitel Brussels Europe to satisfy clientele, coordinating daily operations for VIPs, regular guests, and events.
Role type
Guest Relations Intern
Builds
Personalized guest experiences and seamless service delivery for high-profile clients
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest satisfaction management, VIP coordination, loyalty program administration, complaint resolution, daily briefing coordination, room preparation for VIPs, billing verification, security procedure knowledge
Preferred skills
Luxury sector experience, fluent English, other languages, attention to detail, adaptability
Technologies
None stated
Responsibilities
Representing management to clients, ensuring client satisfaction through service attentions, coordinating daily activities with various departments, verifying loyalty program application, organizing and following up on client stays, preparing VIP arrivals, handling client complaints, ensuring personalized service standards, conducting daily briefings, preparing personalized welcome messages, promoting Sofitel to clients, verifying client invoices, assisting operations, supervising operations, maintaining common areas cleanliness, analyzing client deductions, checking VIP room readiness, mastering safety and emergency procedures
Seniority
Intern