Customer Evolution Manager, SAP AMS
Core
Primary point of accountability for a portfolio of SAP clients, owning the client relationship, service health, and commercial account performance across RUN operations and Evolution initiatives.
Role type
Senior IC Customer Evolution Manager (SAP AMS)
Builds
Continuous value creation for SAP S/4HANA Cloud clients via managed services and improvement initiatives
Domain
Enterprise Software / ERP / SAP S/4HANA
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP Application Management Services (AMS), Account Management, ITIL-aligned Service Management, Financial and Resource Management, Team Leadership, Knowledge Management
Preferred skills
SAP S/4HANA functional or technical certification, PMP/PRINCE2, Experience with Canadian mid-market clients (CPG, retail, metals/mining), AI-enabled service delivery tools
Technologies
SAP S/4HANA Cloud, SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary point of contact and trusted advisor for assigned clients; Lead daily delivery by planning activities, assigning tickets, and resolving issues to meet SLA/SLO; Govern services through performance reporting, risk management, and budget oversight; Coach and develop consultants assigned to the portfolio; Establish and maintain structured knowledge bases for clients.
Seniority
Senior, hands-on IC with leadership responsibilities
