Product Manager - Support Experience
Core
Own and rebuild the end-to-end customer support experience (FAQ, Self Service, Chat) for millions of Wise customers, focusing on high-quality automation and conversational AI.
Role type
Senior Product Manager (Consumer Support & AI)
Builds
Automated support journeys, conversational AI experiences, and self-service tools
Domain
Fintech / Consumer Payments / Customer Support
Deliverable
product features
Required skills
Consumer product experience, Data analysis (SQL/Python), LLM experience, Design thinking
Preferred skills
Experience in Servicing, Ops, or Support domains
Technologies
SQL, Python, LLMs
Responsibilities
Lead the FAQ, Self Services & Wise Assistant roadmap; Design and execute A/B experiments; Partner with Content Design and Engineering to ship AI-powered conversational experiences
Seniority
Senior, hands-on IC
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