Gestionnaire de l'évolution client, SAP AMS
Core
Account manager for SAP AMS portfolios, driving continuous value creation, operational excellence, and commercial growth for Talan's SAP clients.
Role type
Senior SAP Application Management Services (AMS) Account Manager
Builds
Continuous value delivery models, operational stability, and commercial growth for SAP S/4HANA clients
Domain
Enterprise Software / SAP / Application Management Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP ERP delivery, SAP S/4HANA, ITIL incident/problem/change management, SLA governance, budget and margin management, team leadership, knowledge management, AI tool adoption
Preferred skills
Canadian mid-market client experience, SAP S/4HANA migration to AMS, SAP Cloud ALM/Solution Manager, ITIL 4, functional/technical S/4HANA certification, PMP/PRINCE2
Technologies
SAP S/4HANA, SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary trusted advisor and point of contact for assigned SAP clients; oversee daily service delivery, incident resolution, and system monitoring; govern services through performance reporting, risk management, and budget oversight; identify and qualify upsell opportunities for sales teams; lead and develop assigned consultants; maintain structured knowledge bases for each client.
Seniority
Senior, hands-on IC with leadership responsibilities
