Customer Success Manager
Core
Serve as the primary U.S.-based voice for assigned Live Casino accounts, building B2B relationships to maximize client performance and identify growth opportunities.
Role type
Senior Customer Success Manager (Live Casino)
Builds
B2B partnerships for Live Casino products and services
Domain
iGaming / Live Casino / U.S. market
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Live Casino product knowledge, performance data analysis, B2B relationship building, cross-functional collaboration, market expertise in U.S. iGaming
Preferred skills
Live Casino operational experience, project management, regulatory compliance knowledge
Technologies
Reporting tools, collaboration platforms, project-management tools
Responsibilities
Lead regular meetings with assigned Live Casino accounts, analyze licensee performance data and KPIs to recommend improvements, host customer visits at the Atlantic City studio, identify upsell and cross-sell opportunities, provide data-driven reporting on initiatives and risks, partner with studio operations and global teams to deliver solutions
Seniority
Mid-to-Senior, hands-on IC