Consultant - Customer Service
Core
Provide real-time chat and email support to customers and delivery drivers regarding shipping, delivery updates, and logistics issues.
Role type
Customer Service Representative (Chat/Email)
Builds
Shipping and delivery support services for logistics clients
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Chat and email communication, multi-tasking (2-3 chats), problem-solving for logistics issues, professional phone etiquette, documentation, process adherence, typing speed (25 WPM), computer literacy
Preferred skills
Empathy, team collaboration, neutral English accent, fluency
Responsibilities
Handle inbound chats from customers and drivers, assist drivers with package updates and coordinate corrections, resolve issues related to lost packages and access codes, document incidents, escalate complex issues, follow company policies and scripts
Seniority
Entry-level to Experienced
