Resort Host Supervisor
Core
Oversee daily front office operations and lead the Resort Host team to ensure seamless guest arrival, departure, and in-stay experiences at a luxury resort.
Role type
Front Office Supervisor
Builds
Guest arrival/departure processes, room allocations, billing accuracy, and shift continuity
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations management, team leadership and coaching, PMS systems proficiency (Opera), guest relations and complaint handling, cross-departmental coordination, operational compliance
Preferred skills
Supervisory experience, multilingual abilities
Technologies
PMS systems (Opera)
Responsibilities
Supervise check-in/check-out and guest services; Lead and coach Resort Hosts; Monitor room allocations and billing accuracy; Handle guest feedback and VIP requests; Coordinate with Housekeeping, Concierge, and F&B teams
Seniority
Mid-level Supervisor