Air Export Agent (Operation)
Core
Ensure timely and accurate movement of freight and information, providing exceptional customer service within the Air Export Department.
Role type
Air Export Agent (Operation)
Builds
International air shipments for customers
Domain
Logistics / Air Freight
Deliverable
client delivery
Required skills
Air documentation process, data entry, tracking and reporting, billing management, regulatory compliance, process improvement, overseas communication, KPI management
Preferred skills
IATA certification, understanding of air documentation process
Technologies
Operational systems, Excel, Word, PowerPoint
Responsibilities
Ensure smooth and timely freight process flow, track and trace Air Export files, communicate arrival notices to overseas and customers, interact with customers to arrange international shipments, maintain relationships with suppliers (airlines, trucking companies), ensure compliance with internal and external regulations, update customer standard operating procedures
Seniority
Entry-level to Junior (0-1 years experience)