Service Advisor - Lone Star Chevrolet
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair workflows
Domain
Automotive retail / Dealership
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, cost estimation, repair coordination, billing processing, record keeping, automotive system knowledge
Preferred skills
CDK system experience, Chevrolet brand experience
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain approval for costs, schedule appointments, coordinate with technicians, update customers on status, prepare invoices, process payments, follow up for satisfaction, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC