Disputes Analyst
Core
Investigate and resolve telecom billing disputes involving customer, vendor, and carrier issues by analyzing invoices, tariffs, and contracts.
Role type
Telecom Dispute Analyst
Builds
Financial adjustments, credits, and dispute resolutions for carriers and customers
Domain
Telecommunications / Intercarrier Billing / Regulatory Compliance
Deliverable
client delivery
Required skills
Telecom dispute resolution, CABS (Carrier Access Billing System) analysis, FCC/PUC tariff interpretation, intercarrier billing analysis, contract interpretation, financial variance analysis, data analysis (Excel)
Preferred skills
Wholesale/Large Business Collections, experience with telecom billing/mediation systems (TEOCO, Ericsson, Oracle, SAP)
Technologies
CABS, Microsoft Excel, TEOCO, Ericsson, Oracle, SAP
Responsibilities
Investigate telecom-related disputes by reviewing billing records, tariffs, and contracts; Analyze CABS invoices and intercarrier settlement details to determine validity; Collaborate with cross-functional teams to resolve discrepancies; Prepare case summaries and financial recommendations; Process approved adjustments and credits; Identify recurring dispute trends for process improvements.
Seniority
Mid-level, hands-on IC
