Front Desk Agent
Core
Greet guests, check them in/out, handle requests, and maintain accurate room accounts at a hotel.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes and daily operational reports
Domain
Hospitality
Deliverable
product features
Required skills
Guest relations, account management, report preparation, cash handling, PBX/telephone systems, Opera PMS, basic arithmetic
Preferred skills
Hotel industry experience, college degree
Technologies
Opera, PBX, PC, Calculator, Credit card approval machine
Responsibilities
Greet and welcome guests, check guests in and out, assist with guest questions and requests, prepare daily reports, ensure room account accuracy and compliance
Seniority
Entry-level
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