Principal Platform Architect
Core
Technical advisory role guiding customers to establish a technical foundation in the ServiceNow Platform and design solutions for long-term success.
Role type
Principal Platform Architect (Consultative IC)
Builds
ServiceNow platform solutions and architectural blueprints for enterprise digital transformation
Domain
Enterprise Software / SaaS / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
ServiceNow platform expertise, Enterprise architecture, Cloud application technology, Management consulting experience, AI integration strategy, Technical governance, Solution scoping and estimation, Mentoring
Preferred skills
Experience with AI-powered tools and workflows, SaaS industry domain expertise
Technologies
ServiceNow Platform, Cloud technologies, AI tools
Responsibilities
Guide customers and partners on instance strategy, technical governance, and platform health; Translate business goals into architectural blueprints; Engage with customer enterprise architects to position ServiceNow as the standard; Manage delivery operating models; Support sales efforts with scoping and estimation; Mentor team members.
Seniority
Principal, strategy & mentorship
