Groups & Event Manager
Core
Managing end-to-end group and event requests for corporate clients, from initial inquiry through execution, to drive revenue and ensure client satisfaction.
Role type
Groups & Events Manager
Builds
Corporate group bookings and events
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
commercial prospecting, client needs analysis, availability verification, commercial proposal preparation, cross-department coordination, deadline management, upselling, financial tracking, billing control, client relationship management
Preferred skills
sales or hospitality management training, experience in 4-5 star hotels or international environments, revenue management understanding
Technologies
PMS / hotel reservation systems, Microsoft Office
Responsibilities
prospect new clients to expand the commercial portfolio, receive and process group/event requests, analyze client needs (dates, headcount, accommodation, rooms, catering, equipment), verify room and space availability, update file status and track the pipeline, prepare tailored commercial proposals, coordinate with Sales & Marketing on rates and conditions, monitor modifications/cancellations/confirmations, ensure compliance with booking and payment terms, transmit necessary info to operational teams, maintain complete documentation, coordinate with departments post-confirmation, prepare operational briefings, track deadlines (rooming lists, menus, deposits, equipment), anticipate and resolve issues, serve as the primary client contact, collect post-event feedback, develop repeat business relationships, monitor financial value and commercial conditions, follow up on deposits and guarantees with Finance, track generated revenue, identify upselling opportunities
Seniority
Mid-level, hands-on IC
