Duty Manager
Core
Supervise hotel operations during shifts, ensuring guest experience quality and coordinating departments.
Role type
Duty Manager
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
shift operations supervision, cross-department coordination, VIP guest handling, complaint resolution, room status monitoring, technical issue tracking, emergency response, operational decision-making
Preferred skills
Opera PMS, conflict management, stress resistance
Responsibilities
Supervise daily hotel operations during shift, coordinate Reception/Housekeeping/F&B/Maintenance/Security, handle VIP and special needs guests, manage check-ins/check-outs, resolve guest complaints, monitor public spaces and facilities, ensure security procedures compliance, represent hotel management in absence