Technical Advisor
Core
Quarterback the customer fulfillment process from order to billing for hazardous waste services.
Role type
Technical Advisor (Customer Fulfillment)
Builds
Customer service cycle, job/ticket creation, waste information profiles, manifests, and invoices.
Domain
Environmental services / Hazardous waste management
Deliverable
client delivery
Required skills
Customer service, communication, job/ticket management, quoting support, waste information profile creation, account management, scheduling coordination, manifest conversion, billing accuracy
Preferred skills
Technical customer support experience in hazardous waste/materials industry
Technologies
RPM, internal job/ticket systems
Responsibilities
Act as primary point of contact for customers in assigned territories; manage creation of jobs and tickets; support quoting new service codes; create Waste Information Profiles (WIPs); coordinate pickup requests with operation scheduler; convert manifests prior to facility receipt; ensure accuracy of invoices from field service.
Seniority
Entry to Mid-level, hands-on IC
