Guest Relations Supervisor
Core
Supervise guest relations operations including VIP handling, room inspections, and complaint resolution to uphold company standards.
Role type
Guest Relations Supervisor
Builds
Guest experiences and loyalty programs
Domain
Hospitality / Luxury Hotels
Deliverable
client delivery
Required skills
VIP management, room inspection, complaint handling, sales promotion, guest escorting
Preferred skills
English communication, rapport building, multicultural teamwork
Technologies
N/A
Responsibilities
Conduct house tours and site inspections for VIPs, escort arriving guests to rooms, check VIP rooms prior to arrival, handle guest complaints and feedback, promote in-house facilities and sales, ensure loyal and repeat guests receive special recognition
Seniority
Mid-level, hands-on IC
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