Senior Technical Support Engineer
Core
Second-level technical support engineer diagnosing and resolving hardware/software issues for Netradyne's connected vehicle platforms and fleet safety solutions.
Role type
Senior IC technical support engineer (L2)
Builds
Connected vehicle platforms and fleet safety solutions
Domain
Transportation / Fleet Safety / Computer Vision / Edge Computing
Deliverable
client delivery
Required skills
Incident management, SQL, REST APIs, webhooks, root cause analysis, shift work flexibility
Preferred skills
Cloud technologies (Microservices), scripting languages (Python, Shell), monitoring tools, network protocols, system-level troubleshooting, AI/ML concepts
Technologies
Postgres, MySQL, ServiceNow, JIRA, Salesforce, Teams
Responsibilities
Troubleshoot and resolve customer-reported issues via remote tools; Perform root cause analysis and recommend corrective actions; Collaborate with engineering, QA, and product teams; Handle incident escalation; Maintain case documentation
Seniority
Senior, hands-on IC
