Gestionnaire Middle-office - Relations clients H/F
Core
Interface between internal services, partner clients, and internal teams for EOS France, managing debt portfolio production and client communications.
Role type
Middle-office client relations manager
Builds
Debt portfolio production workflows and client service delivery
Domain
Financial services / Debt recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Contractual note writing, inbox management, client liaison, compliance controls, FICP request handling
Preferred skills
Office suite proficiency, analytical writing, client relationship management, prioritization, autonomy
Responsibilities
Produce debt portfolios by drafting notes and sending contractual letters, route incoming client communications to appropriate services, answer production team queries regarding managed dossiers, perform compliance checks to ensure contractual engagement respect, submit FICP deregistration requests
Seniority
Mid-level, hands-on IC
