Kundenbetreuer für Roadside-Assistance (m/w/div.)
Core
First point of contact for customers experiencing vehicle breakdowns, managing the entire roadside assistance process from call intake to repair coordination.
Role type
Customer service specialist for roadside assistance
Builds
Roadside assistance services and seamless customer re-mobility
Domain
Automotive / Mobility Services
Deliverable
client delivery
Required skills
Call handling, data entry, coordination of repair services, customer communication, technical troubleshooting, process management
Preferred skills
Automotive industry experience, familiarity with new technologies, IT proficiency
Technologies
Information technology systems
Responsibilities
Answering customer calls regarding vehicle breakdowns, accurately recording incident data in the system, coordinating repair services and alternative mobility solutions, guiding customers through the breakdown process, providing immediate technical support via phone, ensuring customer satisfaction and smooth re-departure
Seniority
Individual Contributor, operational level