French Speaker | Backoffice Specialist
Core
Analyze customer requests, provide step-by-step guides for app usage, and advise on software updates for dealerships and customers.
Role type
Backoffice Specialist (Customer Support)
Builds
Customer support solutions and app usage guides for dealerships and end-users.
Domain
Travel industry / Customer Experience
Deliverable
client delivery
Required skills
French (C1 level), English (fluent), customer service experience, communication, problem-solving
Preferred skills
Experience in call centers, interest in travel industry, knowledge of modern widgets/apps
Responsibilities
Analyze customer requests and answer accordingly, Provide solutions and step-by-step guides for app usage, Advise regarding software and app updates, Inform customers about out-of-scope issues, Escalate recurrent issues to second-level support, Act as point of contact between customers and technical team, Assist dealerships and customer support teams
Seniority
Individual Contributor