Head Host
Core
Lead the Host and Hostesses team to deliver seamless, professional, and personalized guest experiences from arrival to departure in a luxury hotel setting.
Role type
Senior Front-of-House Manager (Host/Reception)
Builds
Guest experiences, reservation operations, and front-of-house organization for Sofitel London St James
Domain
Luxury Hospitality / Fine Dining
Required skills
Team leadership, reservation management, VIP relationship management, financial reconciliation, coaching and development, conflict resolution, operational SOP compliance
Preferred skills
Experience in luxury hotel or fine dining environments, knowledge of reservation systems, revenue generation strategies
Responsibilities
Lead and supervise the Host Team, manage restaurant reservations across multiple platforms, maintain detailed guest profiles and VIP records, lead daily briefings, collaborate with Restaurant Management and Kitchen, monitor guest satisfaction and handle complaints, oversee F&B Reservations function, record reservation information accurately, support revenue generation through strategic reservation management, maintain a welcoming and organized restaurant environment, provide coaching and support to Hosts
Seniority
Senior, hands-on IC