Service Desk Officer | Bosch Building Technologies
Core
First-line support officer handling customer incidents, troubleshooting, and coordination with technicians for Bosch Building Technologies.
Role type
Service Desk Officer
Builds
Customer support workflows and incident resolution processes
Domain
Building Technologies / Facilities Management
Deliverable
client delivery
Required skills
incident management, troubleshooting, customer communication, data registration, process coordination, technical affinity
Preferred skills
experience with ticketing systems, knowledge of digitalization and automation
Responsibilities
Answering customer calls and emails regarding incidents and service requests, escalating issues to technicians, tracking incident resolution progress, participating in planning meetings, identifying process improvement opportunities
Seniority
Entry to Mid-level, hands-on IC
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