Customer Service Specialist, Ukraine
Core
Manage end-to-end customer order fulfillment, coordinating with Supply Planning, Demand Planning, Warehouse, and Transport teams to ensure accurate and timely delivery.
Role type
Customer Service Specialist (Order Management & Fulfillment)
Builds
Reliable customer order fulfillment process for coffee and tea products
Domain
FMCG / Coffee & Tea / Supply Chain
Deliverable
product features
Required skills
Order management, Stakeholder coordination, Reporting & analysis, Problem-solving, Microsoft Excel, Data analysis
Preferred skills
SAP, Supply Chain/Logistics experience, FMCG experience
Responsibilities
Receive and process customer orders, Prepare feasibility reports for Supply/Demand teams, Identify and communicate fulfillment risks, Coordinate transport and shipment planning, Manage customer inquiries and complaints, Maintain customer master data for EDI processes, Analyze data to identify process improvement opportunities
Seniority
Individual Contributor
