Assistant Manager Guest Services ( Front Office) @ ibis Mumbai BKC
Core
Manage front office and F&B operations, handle guest requests, and assist in training staff to ensure total customer satisfaction.
Role type
Assistant Manager, Front Office & F&B
Builds
Guest service experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
F&B service operations, front desk procedures, reservations management, credit problem resolution, staff training, sales of hotel promotions, departmental coordination
Preferred skills
Understanding of hotel physical layouts, knowledge of key personnel roles, event and convention management
Technologies
N/A
Responsibilities
Direct daily front office operations, assist in formulating new procedures and directives, attend to credit problems, conduct training for F&B/Front Office employees, provide professional service to guests, sell special promotions and facilities
Seniority
Mid-level management