Front Office Supervisor
Core
Supervise daily front office operations to ensure efficient, warm, and accurate handling of guest arrivals, stays, and departures while supporting the Front Office Manager.
Role type
Front Office Supervisor
Builds
Seamless guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, team coordination, conflict resolution, financial controls, PMS system proficiency, shift management, cross-departmental collaboration, process improvement, coaching, operational compliance
Preferred skills
Luxury/lifestyle hotel experience, multiple languages, Opera/Opera Cloud expertise, local market knowledge
Technologies
Opera, Opera Cloud, PMS systems
Responsibilities
Supervise check-in, check-out, room assignment, billing, and guest assistance; Coordinate team tasks and priorities during shifts; Resolve guest complaints and sensitive situations; Update guest profiles and preferences in the system; Monitor operational follow-up and response times; Support training and coaching of team members; Ensure compliance with safety, administrative, and service procedures.
Seniority
Mid-level, hands-on supervisor
