Service Advisor - Philpott Ford
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair workflows
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer service, automotive systems knowledge, scheduling, cost estimation, invoice preparation, payment processing, complaint resolution, multitasking, time management
Preferred skills
CDK system experience, Ford brand experience
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, schedule appointments, coordinate with technicians, update customers on repair status, prepare invoices, process payments, follow up for satisfaction, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC