Online Retail Customer Care Associate
Core
Act as a liaison to answer questions, resolve account problems, and provide services information for e-Commerce shoe retailer clients in North America via phone, chat, and email.
Role type
Customer Care Associate (Service Representative)
Builds
Customer satisfaction and trust for a large e-Commerce shoe retailer
Domain
E-Commerce / Retail
Deliverable
client delivery
Required skills
conflict management, analytical problem solving, multitasking, CRM navigation, typing (35+ wpm), verbal and written communication, active listening, empathy, time management, technical troubleshooting
Preferred skills
customer service experience, Microsoft Office proficiency
Responsibilities
Identify and assess client needs to achieve satisfaction; Handle customer complaints and provide appropriate solutions within time limits; Meet sales targets and call handling quotas; Keep records of customer interactions and process accounts; De-escalate customer concerns while maintaining professional composure; Navigate multiple browsers, tabs, and tools to answer questions efficiently.
Seniority
Individual Contributor