Assistant Fairmont Gold Manager
Core
Operational leader responsible for the day-to-day execution of the Fairmont Gold 'hotel within a hotel' experience, ensuring consistent delivery of luxury service standards, guest satisfaction, and financial accountability.
Role type
Senior operational manager (luxury hospitality)
Builds
Fairmont Gold reception, private lounge, and end-to-end guest journey
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Luxury hotel operations leadership, team coaching and development, staffing and scheduling, revenue management, inventory control, cross-functional collaboration, financial acumen, VIP guest experience management, compliance with service standards
Preferred skills
Forbes/LQA service standards knowledge, Property Management System experience, second language proficiency
Technologies
Property Management Systems, Microsoft Office
Responsibilities
Lead daily operations of Fairmont Gold reception and lounge; supervise and develop team members; coordinate staffing based on occupancy and demand; monitor and forecast business levels; manage room inventory and upgrades; drive revenue generation and expense management; collaborate with hotel departments and culinary leadership; oversee VIP guest experiences; maintain operational accuracy and compliance; support departmental budgeting and strategy.
Seniority
Senior, hands-on IC