Gestionnaire de l'évolution client, SAP AMS
Core
Account manager for SAP AMS portfolio, driving continuous value creation from reactive support to proactive improvement while ensuring service health and commercial performance.
Role type
Senior SAP Application Management Services (AMS) Account Manager
Builds
Continuous value delivery for SAP S/4HANA Cloud environments, transitioning clients from hypercare to stable operations
Domain
Enterprise Software / SAP / Application Management Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP ERP delivery, SAP S/4HANA Cloud, ITIL incident/problem/change management, account governance, budget and margin management, team leadership, knowledge base management, AI tool adoption
Preferred skills
Canadian mid-market experience, SAP S/4HANA post-production transition, SAP Cloud ALM/Solution Manager, ITIL 4 Foundation, functional/technical SAP certification, PMP/PRINCE2
Technologies
SAP S/4HANA Cloud, SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary trusted advisor and point of contact for assigned SAP clients; oversee daily service delivery, incident resolution, and SLA/SLO compliance; manage account renewals, retention, and commercial growth opportunities; lead and develop a multidisciplinary team of consultants; maintain structured knowledge bases and drive AI tool adoption
Seniority
Senior, hands-on IC with leadership responsibilities
