Chargé de Planification CDD H/F
Core
Coordinate and optimize technician routes and client appointments to ensure service continuity and operational efficiency within the Customer Relations Center.
Role type
Operations planner / Scheduling coordinator
Builds
Optimized technician schedules and client appointment plans
Domain
Construction, real estate, and infrastructure services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Route optimization, appointment scheduling, dynamic planning, stakeholder coordination, data analysis, digital tools proficiency
Responsibilities
Organize and optimize technician routes, plan client appointments via outbound calls and other channels, manage daily scheduling anomalies, coordinate weekly with agency managers, monitor and optimize scheduling rates