Customer Service & Logistics Specialist
Core
Manage the complete Order to Cash process for finished goods and VISIT items, ensuring logistics execution and customer service compliance for Red Bull products across Central America, Caribbean, and the Andean region.
Role type
Senior Customer Service & Logistics Specialist
Builds
Order-to-cash workflows, logistics execution, and customer satisfaction metrics for Red Bull supply chain
Domain
Consumer Packaged Goods (Energy Drinks) / Supply Chain & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order to Cash process management, Logistics planning and execution, Customer service and complaint handling, SAP proficiency, Export documentation preparation, KPI tracking and reporting, Quality compliance management, Master data management, Month-end closing, Process standardization and improvement
Preferred skills
ERP knowledge beyond SAP, Advanced Microsoft Excel, Multi-region coordination
Responsibilities
Track deliveries from third-party logistics to end customers, Resolve logistical and operational issues, Create and update customer master data, Manage orders, credit notes, and penalties, Coordinate customer requests with quality management, Treat consumer complaints, Prepare legalized order and export documentation, Support internal and external audits, Monitor periodical tasks and KPI targets
Seniority
Mid-Senior, hands-on IC
