Técnico/a Gestión de Clientes.
Core
Escalate y resuelve incidencias técnicas de clientes internos y externos que no pueden ser atendidas por el primer nivel de soporte, gestionando peticiones, incidencias de aplicaciones y datos de negocio.
Role type
Senior Customer Support Engineer (Technical Escalation)
Builds
Internal support tools and operational procedures for non-face-to-face support pools
Domain
Utilities (Water, Waste, Energy) + IT Support
Deliverable
client delivery
Required skills
Technical escalation, data extraction and analysis, incident management, documentation, advanced Google Workspace (Sheets, Appscript), basic AI tool usage
Preferred skills
Experience with non-face-to-face support pools, knowledge of water/waste/energy sectors
Technologies
Google Sheets, Google Appscript, Gemini, NotebookLM
Responsibilities
Escalate and resolve complex customer requests, manage internal and external support queries, extract and analyze business data, maintain operational manuals, track application and user incidents
Seniority
Mid-Senior (3-4 years experience)