ACCOUNT SUPPORT MANAGER
Core
Manage global customer KPIs, shipment tracking, and data reporting to ensure cost-efficient, timely, and compliant international shipments.
Role type
Account Support Manager (Logistics/Supply Chain)
Builds
Shipment tracking dashboards, critical reports, and data tools for international freight flow
Domain
International logistics and supply chain management
Deliverable
Dashboards & analysis
Required skills
Data management, Excel, Power BI, BI reporting, visual storytelling, stakeholder communication, project cargo management, freight bill auditing, claims resolution
Preferred skills
Account Management, Business Development
Technologies
Power BI, Excel, PowerPoint
Responsibilities
Orchestrate network engagement for customer KPI visibility, create and distribute shipment reports, act as control tower for tracking milestones, align agreed KPIs with customer, support special requests like freight auditing and project cargo, assist in claims and OSD resolution, liaise with origin/destination teams for lead times.
Seniority
Mid-level, hands-on IC
