Customer Support Specialist
Core
First point of contact for clients, providing timely and empathetic assistance to resolve inquiries and issues via email and other channels.
Role type
Customer Support Specialist
Builds
Seamless customer experience across all touchpoints for B2B/SaaS clients
Domain
B2B technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, documentation, product knowledge, escalation management, performance metrics tracking
Preferred skills
B2B or SaaS environment experience, familiarity with support tools (Live chat, Salesforce, Intercom, Zendesk), additional languages
Technologies
Live chat, Salesforce Service Cloud, Intercom, Zendesk
Responsibilities
Respond to inbound inquiries, troubleshoot and resolve issues, document interactions, escalate complex issues, provide feedback on recurring problems, meet performance metrics
Seniority
Mid-level (1-3 years experience)
