Directeur(rice) SPA F/H/X
Core
Manage global operations of the spa and wellness activities to deliver an exceptional client experience while meeting financial and operational targets.
Role type
Spa & Wellness Director
Builds
Spa services, wellness programs, and member retention strategies for a luxury hotel
Domain
Luxury hospitality / Spa & Wellness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, daily operations management, client satisfaction management, membership management, sales and prospecting, performance tracking, budgeting and financial control, partnership development
Preferred skills
Experience in luxury hospitality, knowledge of cosmetic products and wellness services, multilingualism
Technologies
N/A
Responsibilities
Develop and implement a global strategy for the spa and wellness services aligned with the establishment's vision; supervise daily operations including scheduling, facility maintenance, and inventory management; ensure high levels of client satisfaction through personalized services and manage complaints; manage club memberships and member loyalty; organize appointments with prospects and present services and subscriptions; foster a positive work environment and track individual and collective performance; design and implement prospecting strategies to attract new members; identify commercial opportunities such as partnerships and events; develop strategic partnerships with cosmetic brands and influencers; collect member feedback to improve services; prepare, monitor, and analyze budgets and forecasts; optimize revenue while controlling costs to achieve profitability targets.
Seniority
Senior, hands-on IC