Front Office Manager
Core
Oversee daily front office operations, lead teams to deliver exceptional guest service, and support revenue management strategies.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team leadership, scheduling, performance management, cross-departmental collaboration, data analysis, service improvement strategy, compliance management, staff coaching, report generation
Preferred skills
Mandarin language proficiency, local language understanding, MS Excel/Word/PowerPoint
Responsibilities
Lead and manage front office departments, oversee staff scheduling and training, collaborate with other departments for guest service coordination, analyze front office metrics, monitor guest feedback, ensure health and safety compliance, drive team engagement and development, complete daily reports
Seniority
Mid-level, hands-on management