Account Manager
Core
Lead delivery of workplace and guest services for a multi-site corporate portfolio, acting as the primary client contact and team leader.
Role type
Senior Account Manager (Workplace Services)
Builds
Corporate workplace environments and guest services
Domain
Corporate facilities management and hospitality
Deliverable
client delivery
Required skills
multi-site operations leadership, stakeholder management, KPI/SLA performance management, strategic business reviews, change management, employment legislation compliance, Health & Safety compliance
Preferred skills
AV systems knowledge, meeting room management systems expertise
Technologies
Condeco, Zoom, Polycom, Microsoft Office
Responsibilities
Manage senior client relationships, lead and develop teams across multiple locations, drive performance against KPIs and SLAs, deliver business reviews and strategic recommendations, lead projects and change initiatives, ensure compliance with employment legislation and Health & Safety, support corporate events
Seniority
Senior, hands-on IC with leadership mandate
